why don't I recommend FiTech....
well
FiTech, putting the Cuss in cusstomer service
I wasn't gonna but I'm going to drive over FiTech with my bus and continue to do so until they're dead of a subsidiary of Holley.
To recap. Throttle cable bracket doesn't fit.
according to a sales guy at SEMA - they gave me the wrong bracket. Seems easy enough, send me the right bracket - but nope. I get Becky, Head of Warranty at FiTech (who admits to knowing nothing about cars) who seems to think sending me the wrong part somehow absolves FiTech.
So these pictures came after this email
I spoke with our QC manager and sales, they have confirmed the throttle cable bracket you received is the correct bracket ,as it is the same one used for our Ultra Ram and LS system. you should have a copy of these instructions, but If you would like to verify this yourself I have included a link to the ultra ram instructions below, you can view the part and part number on page 8.
https://fitechefi.com/wp-content/uploads/2020/09/38301_38302_-Ultra-Ram-Instructions.pdf
Best wished on the rest of your install.
Oh but Becky (which isn't the name on her signature).
Look at your figure 27. The correct bracket is pictured in it. That is not the same as the picture on page 6 (or the picture I sent you of the original bracket.
pay close attention to the 90* angle on the bracket - it's 45* on figure 27.
oops... page 8
but wait, it just gets better
email header
My name is Stephanie, which you are well aware of. I'm actually trying to get this resolved for you, even though I am not involved in the technical side of our product and have never been trained on this end of our product. My position here is purely clerical.
If you don't want my assistance, I can ask someone else to contact you instead.
email continues
By yelling at me for having the audacity to question you - and hanging up on me.*
I'm not sure we use the same dictionary because "help" means listening to the customer. Getting defensive when you're utterly wrong and out of your depth is not within the traditional definition of help.
I already asked to talk to your manager.
And this does beg the question of why you're the messenger for the QC manager.
Aaron.
*And where Becky came from - it was the word you used to name yourself. That was right before I said "so why does your signature say Stephanie?" which was right after you proclaimed you were your own manager.
so more pictures of this bracket which fits
no

nope

still nope

maybe other side.... nope
What's fun in all of this is this.... I couldn't care less if they send me the right one but at this point Becky has annoyed me and I'm bored.
or as my dad used to say
At some point, when you wrestle with a pig in mud, you'll realized that one of you is enjoying it.
keep firmly in mind that this is not the first, second, third or even 4th time that I've had trouble with FiTech so I was using the Harbor Freight rule - if it needs to do something, buy something else.... Anvils, great, electronics, no. But here FiTech is winning by proving they can't even build a sheet metal intake with f***ing up.