DeeVeeEight
Fast Pedalphile
It's the New Year, time for those New Years' resolutions, time for change. With that very thought in mind we (me and my Significant Other) decided that 2011 is the year for us to get busy and to get our businesses back on track. She is a lawyer, I have a home maintenance business. To start off the New Year we decided to both start home offices for our businesses (for me it is a re-start). On Jan 3, 2011 I called Comcast so we could have 3 telephones, 1 internet and 3 HD cable TV boxes installed. I was informed that the installation would take place on Jan. 8th between 7 am and 11 am. Prior to Jan. 8th I was contacted by a comcast automated system confirming the installation not once, but 4 times. Each of the 4 times it was necessary for me to call Comcast back to confirm the appointment as the automated system would often hang up before the call was completed. Each call back took over 20 minutes. At 11 am on Jan. 8th the Comcast installer showed up to install 2 HD TV boxes, he had no information relating to the internet or telephone request. Fast Forward....At about 7 pm the installer, with the assistance of 2 other Comcast tech's who had to bring additional equipment, informed me that the installation was complete.
Over the weekend we went to the store and purchased some new telephones and tried to use them. This is when we found out that the telephone installation was a mess, one line did not exist at all and 2 lines were crossed. I called comcast and requested service. It took over 30 minutes on the telephone to get the appointment. I was informed that the first available appointment was not for another 6 days! I was not happy and I complained about it but my issues fell on deaf ears. I was forced to notify the New Jersey Board of Public Utilities about my problem. On Jan 12th I heard from Comcast in response to the NJBPU complaint. The call took over 45 minutes and resulted in an appointment for service on Jan 14th between 7 and 11 am. Comcast did not show for the appointment on the 14th. I called comcast to ask why and they were full of apologies but had no answer for me.:gurney: I waited until later in the day and called again to find out WTF was up. At this point the comcast rep informed me that my appointment was NOT for the morning, but for 7 to 9 pm! At this point I was pretty steamed, these bastards are trying to drive me nuts, probably in retaliation for the complaint to the BPU, so I wrote to the BPU again, outlining the events. Again I get a response from comcast a few days later, again I spend about 30 minutes on the phone repeating myself over and over and over again, these MORONS can't get their noses out of the dark spaces! Again I am promised service, but not for another 2 days!:crutches:
So now I am FURIOUS! I have been lied to, kept on the phone for hours and worse, been effectively held captive for DAYS in my home waiting for comcast to call or show up. After I get off the phone with comcast I finally throw in the towel and call VERIZON. I placed my order with VERIZON on Jan 14th, the installation was scheduled for the 19th. The next day VERIZON sent me an email, confirming my order in writing. They also called ONCE and confirmed the appointment. On Jan. 19th the VERIZON installation tech showed up, he then outlined the services he would perform and went to work. The VERIZON tech. had all of the equipment necessary to complete my installation. The VERIZON tech. was able to complete the installation without having to call for help. The VERIZON installer made sure that all of our telephone and computer connections were functioning properly, as well as the TV's. VERIZON accomplished all that they promised and were much more professional than comcast. What is even better is that VERIZON provides all of these services for LESS MONEY than comcast.
Last night comcast called me again, in response to my 3rd complaint to the BPU about them.:waxer: I was informed that a comcast tech. would be at my home first thing in the morning (Jan. 20th) to fix the telephones. I did not tell comcast that I already had VERIZON out to the house. When the tech. arrived at my door (FINALLY!) I handed him the 3 comcast TV boxes, remotes and the modem and told him that our business was finished. It only took TWO WEEKS! :banghead:
Over the weekend we went to the store and purchased some new telephones and tried to use them. This is when we found out that the telephone installation was a mess, one line did not exist at all and 2 lines were crossed. I called comcast and requested service. It took over 30 minutes on the telephone to get the appointment. I was informed that the first available appointment was not for another 6 days! I was not happy and I complained about it but my issues fell on deaf ears. I was forced to notify the New Jersey Board of Public Utilities about my problem. On Jan 12th I heard from Comcast in response to the NJBPU complaint. The call took over 45 minutes and resulted in an appointment for service on Jan 14th between 7 and 11 am. Comcast did not show for the appointment on the 14th. I called comcast to ask why and they were full of apologies but had no answer for me.:gurney: I waited until later in the day and called again to find out WTF was up. At this point the comcast rep informed me that my appointment was NOT for the morning, but for 7 to 9 pm! At this point I was pretty steamed, these bastards are trying to drive me nuts, probably in retaliation for the complaint to the BPU, so I wrote to the BPU again, outlining the events. Again I get a response from comcast a few days later, again I spend about 30 minutes on the phone repeating myself over and over and over again, these MORONS can't get their noses out of the dark spaces! Again I am promised service, but not for another 2 days!:crutches:
So now I am FURIOUS! I have been lied to, kept on the phone for hours and worse, been effectively held captive for DAYS in my home waiting for comcast to call or show up. After I get off the phone with comcast I finally throw in the towel and call VERIZON. I placed my order with VERIZON on Jan 14th, the installation was scheduled for the 19th. The next day VERIZON sent me an email, confirming my order in writing. They also called ONCE and confirmed the appointment. On Jan. 19th the VERIZON installation tech showed up, he then outlined the services he would perform and went to work. The VERIZON tech. had all of the equipment necessary to complete my installation. The VERIZON tech. was able to complete the installation without having to call for help. The VERIZON installer made sure that all of our telephone and computer connections were functioning properly, as well as the TV's. VERIZON accomplished all that they promised and were much more professional than comcast. What is even better is that VERIZON provides all of these services for LESS MONEY than comcast.
Last night comcast called me again, in response to my 3rd complaint to the BPU about them.:waxer: I was informed that a comcast tech. would be at my home first thing in the morning (Jan. 20th) to fix the telephones. I did not tell comcast that I already had VERIZON out to the house. When the tech. arrived at my door (FINALLY!) I handed him the 3 comcast TV boxes, remotes and the modem and told him that our business was finished. It only took TWO WEEKS! :banghead: